From disruption
to resolved. In minutes.
The automated IROPS response platform that gives your OCC team playbook-driven speed, a unified exception queue, and full situational awareness — without stitching together five systems.
98%
SLA achievement rate with automated escalation
-75%
faster exception resolution time
+40%
increase in agent productivity per shift
-90%
reduction in manual task time
Your OCC agents are capable.
Your tools are holding them back.
IROPS response quality should not depend on who is on shift or how many systems an agent can juggle simultaneously. The right platform removes that dependency entirely.
Every disruption is fought with the same broken tools
Spreadsheets, phone trees, and split-screen systems. Your OCC agents are capable — but the tools force them to spend 80% of their time on data entry and manual coordination instead of decisions.
There's no playbook — just tribal knowledge
Every agent handles the same disruption type differently. Response quality depends on who's on shift. When your best agent isn't there, costs spike, SLAs slip, and travelers stay stranded longer.
You find out what it cost three weeks later
IROPS costs — hotels, rebookings, vouchers, transport — are scattered across systems, inboxes, and expense reports. Post-event financial analysis requires days of manual reconciliation.
A command center built
for irregular operations.
Every tool your OCC needs — automation, visibility, control, and reporting — in a single platform designed around how disruption actually unfolds.
IROPS playbook automation
Define triggers and response sequences for any disruption type. Playbooks execute automatically — or route to a single agent approval with all actions pre-staged.
Centralized exception queue
All disruption tasks — re-bookings, approvals, notifications — in a single prioritized view sorted by urgency and SLA deadline.
Real-time operations console
Live view of active disruptions, affected travelers, open tasks, and financial exposure. Full situational awareness from one screen.
Bulk re-booking orchestration
Re-book flights, hotels, and transport for dozens of travelers simultaneously. One action, all PNRs handled — not one at a time.
Automated traveler notifications
Multi-channel notifications via SMS, email, and push sent automatically as each traveler's status changes. No manual update cycle.
Post-event analytics
Every action, cost, and notification logged to the disruption event automatically. Post-event reports generated without manual compilation.
What an automated
IROPS response looks like.
From disruption detection to full resolution — every step systematic, logged, and accountable.
Detect
A disruption fires from an integrated flight data feed — FlightAware, Cirium, OAG — or is flagged by an OCC agent. All impacted travelers are identified in seconds, not the 20 minutes it takes manually.
Match
The event is matched against your pre-configured playbooks. The right response sequence — inventory search, notification templates, cost guardrails — is selected and queued automatically.
Authorize
Fully automated playbooks execute immediately. Agent-reviewed workflows surface a single approval screen with all recommended actions pre-staged and cost-estimated. One click moves everything forward.
Execute
The platform re-books flights, secures hotels, arranges ground transport, and issues vouchers simultaneously across all affected travelers. Not one by one — all at once.
Notify
Every affected traveler receives an automated update — new itinerary, hotel confirmation, or self-service re-accommodation options — on their preferred channel, without the agent typing a single message.
Close and reconcile
All event costs are tagged, folio collected, and a post-event report generated automatically. Finance has a complete cost record. Operations has a response timeline. Both without asking anyone for it.
After the event, the data
does the debrief for you.
Routespring automatically generates a complete post-event record — cost by category, resolution time, SLA performance, agent activity. No manual compilation. The next playbook iteration writes itself.
- Total disruption cost broken down by category
- Resolution time measured against SLA thresholds
- Agent productivity and case volume per shift
- Traveler notification delivery and response rates
- Playbook performance insights and exception patterns
Connects with
IROPS doesn't get a second chance. Neither does your platform.
Questions we
hear often.
Common questions from OCC managers and operations leaders evaluating Routespring.
Book a Demo InsteadTake control of your
irregular operations.
See how our OCC automation platform helps your team respond faster, manage more cases per shift, and turn disruption into a process instead of a crisis.